Full-Time Veterinary Receptionist & Assistant (Hybrid Role):

Position Start Date: August 2026

The Ilderton Pet Hospital is looking for an energetic, enthusiastic, team-oriented individual with a warm and inviting personality to join our growing team! We are passionate about providing quality care and service to our patients and clients and have a close-knit, fun-loving clinic family. 

We are seeking a candidate for a full-time Reception & Assistant hybrid position for 29.0 to 32.0 hours per week with the potential for more hours in the future. 

Our ideal candidate will possess a love of teamwork, excellent client communication and customer service skills, and the ability to multi-task well in an action-packed work environment. They should also be comfortable assisting with animal handling and supporting the veterinary  team with daily clinical tasks. At Ilderton Pet Hospital, both Veterinary Assistants and Receptionists play vital roles in ensuring smooth clinic operations and high-quality animal care. Veterinary Assistants support veterinarians and technicians with hands-on tasks, directly contributing to patient care and clinic efficiency. Veterinary Receptionists serve as the first point of contact for clients, handling administrative duties and facilitating communication between clients and the veterinary team. 

An exceptional Veterinary Receptionist and Assistant should also be understanding and emphatic with the ability to develop professional and engaging relationships with clients and patients. A love of ongoing learning and veterinary clinic experience and/or VMOA is preferred. 

Reception-Specific Duties:

  • Greeting and welcoming clients and patients 
  • Checking in and weighing patients and directing them into the exam room 
  • Answering and making telephone calls
  • Managing email inbox 
  • Scheduling and confirming appointments using Alisvet Veterinary Software
  • Maintaining client and patient files and records
  • Issuing invoices for treatment, prescribed medication, food, supplements, and other over-the-counter pet accessories and toys
  • Receiving and verifying payments for products and services
  • Performing opening duties to ensure the clinic is ready for staff and clients 
  • Completing end-of-day settlement and closing procedures 
  • Maintaining the reception area to ensure a high level of organization and cleanliness 
  • Preparing admission paperwork for surgical patients 
  • Cleaning and tidying exam rooms as needed
  • Managing pet insurance forms and submissions 
  • Liaising with other reception staff members to ensure all duties are completed 
  • Liaising with surrounding area referral and emergency facilities as directed

Assistant-Specific Duties:

  • Safely and securely handle and restrain animals during examinations, treatments, and procedures
  • Assist in maintaining the overall cleanliness, organization, and appearance of the clinic
  • Monitor and replenish the stock of supplies 
  • Assist in unpacking daily supply orders 
  • Fill medication and prevention prescriptions 
  • Assist in preparing routine laboratory tests
  • Assist in collecting laboratory specimens
  • Assist in restraining patients for X-ray imaging 
  • Assist in treatment administration and medical procedures
  • Assist in basic animal husbandry 
  • Assist in monitoring changes in animal behaviour and overall condition
  • Offer basic information to clients on pet care, preventative health and common procedures
  • Accurately relay follow-up and homecare instructions 
  • Prepare and present estimates to clients 
  • Completing referral forms and requests 

Education Requirements:

  • High school diploma or equivalent 
  • Veterinary Assistant and Office Administration Certificate or equivalent is an asset

Experience Requirements:

  • Previous veterinary or administrative experience is an asset
  • Knowledge of veterinary procedures, medication and terminology is an asset
  • Experience with handling animals is an asset 
  • Experience with Alisvet Software is an asset 
  • Intermediate computer proficiency 
  • Basic arithmetic skills 
  • Excellent written and verbal communication skills
  • Ability to maintain confidentiality 
  • Excellent organization, time management, and multitasking abilities

Position Requirements:

  • Position requires lifting, carrying, and restraining animals. You may walk or stand for extended periods of time; frequently in a bent or squatting position. 
  • Must be able to safely take diagnostic radiographs, except when contraindicated.

Wage Range: $18.50 – $21.00 per hour, based on experience, education, and skill-level. 

Benefits:

  • Extended Medical and Dental Care (hours dependent)
  • Paid Sick and Personal Time 
  • Paid Vacation
  • Continuing Education budget
  • Employee Pet Care Program
  • Uniform Allowance

Ilderton Pet Hospital strives to cultivate a supportive, positive and inclusive workplace environment. We are committed to supporting the growth of knowledge and skills of our clinic family in order to provide exceptional, compassionate service and care to all clients and patients.

Interested in taking on a position that is essential to the smooth operation of our clinic’s daily operations? Please email your resume and cover letter to hannah.fitzgerald@ildertonpethospital.com.

Please note that only those considered for the role will be contacted. 

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Kennel Attendant/Student:

Position Start Date: August 2026

Ilderton Pet Hospital is seeking a motivated high school student to join our team as a Kennel Attendant. This position involves working 2–3 after-school shifts per week and offers valuable hands-on experience in a veterinary clinic setting.

Kennel Attendants play an important role in supporting the daily operations of the clinic and helping ensure the comfort, care, and well-being of our patients. Preference will be given to students with an interest in pursuing a career in veterinary medicine or animal care.

We understand that school comes first and are committed to being flexible around academic commitments.

Duties and Responsibilities:

  • Assist with animal restraint during veterinary examinations and procedures
  • Help maintain the cleanliness and appearance of the clinic
  • Monitor and restock supplies in exam rooms, treatment areas, and the pharmacy as needed
  • Process invoices following appointments
  • Assist with routine laboratory testing, including fecal flotations, heartworm testing, and preparing samples for reference laboratories
  • Assist with feeding, walking, and caring for hospitalized patients under the direction of a technician or veterinarian
  • Observe animal health and behaviour and report concerns to veterinary staff
  • Work collaboratively with team members to provide high-quality patient care
  • Assist with the training and mentorship of new volunteers and kennel attendants

Requirements:

  • Must be at least 14 years of age
  • Must be available to work 2–3 after-school shifts per week
  • Must be seeking a long-term position while completing secondary school

We are looking for a team member who intends to remain with us throughout their high school years. Applicants who anticipate being available for only one year will not be considered.

To apply, please email your resume and cover letter to hannah.fitzgerald@ildertonpethospital.com.

We’re always on the lookout for passionate, compassionate individuals to join our team. While we do not have any additional positions available at this time, we encourage you to check back regularly or submit a general application for future opportunities.

At Ilderton Pet Hospital, we value a positive, team-oriented environment where every team member helps deliver exceptional care to our patients and clients. If you share our commitment to excellence in veterinary care, we’d love to hear from you in the future.