After Hours SmartVet Telemedicine Service

Ilderton Pet Hospital is now offering after-hours consultations with an Ontario licensed veterinarian through a new partnership with Smart.Vet. To submit a request, please go to, and click ‘Get Started’.

Once you’ve created an account, you can decide to send in a message or request a phone / video call. Please note that messages are meant for non-urgent cases and will be responded to within 8 hours of submission. When you’ve submitted a phone / video request, a veterinarian will reach out to you as soon as they’re available. Please just wait for a call from 289-768-8784 – this may take more than 20 minutes when they are experiencing high call volumes.  If the case is determined to be urgent or cannot be treated via telemedicine you may be redirected to the London Regional Veterinary Emergency and Referral Hospital.

Once a request has been submitted, you can add additional notes or add images/videos to the consultation for the veterinarian’s reference.

If you have any issues during scheduling, you can send an email to Wishing you and your pet good health!

Staff and Veterinarians

Ilderton Pet Hospital