FAQs

Thank you for taking interest in our Animal Hospital in Ilderton, Ontario! Below you will find a list of the most frequently asked questions. Do you have a question you need answered? Please don’t hesitate to call us at 519-666-2288 and we would be happy to help.

  • Can I see the same vet each time?

    Yes you can request the same veterinarian each time you come. Please let our staff know when you are booking your appointment so we can accommodate you.

  • What type of payments do you accept?

    We accept payment at time of services with cash, debit, Visa, MasterCard, and American Express. We regret that we are unable to accept cheques. We also offer a third party…
  • What is your cancellation policy?

    We require 24 hours notice to cancel routine appointments. This helps us accommodate last minute requests for animals in need.

  • Do you have any payment plans?

    We offer third party financing through HealthSmart financial to help owners with larger bills they are unable to cover in one payment. Applications are done online in clinic. For more…

  • Do I need to have an appointment?

    We book in our patients by appointment. Please arrive a few minutes early to allow your pet to relax before their visit.

  • Do you have after hours care?

    Our after hours emergency care is covered by the London Regional Veterinary Emergency and Referral Hospital, 41 Adelaide St. London, (519) 432-3300. We do not have staff on site for…

  • How do I prepare for my new puppy/kitten visit?

    Congratulations on your new family member! Please prepare for your 1 hour introductory appointment by bringing in your puppy or kitten’s previous health records, a fresh stool sample to check…

  • How many visits does my puppy/kitten require? Why are boosters necessary?

    Vaccines are an important part of preventive health care for your young animal. We tailor our vaccine schedule to your pet’s lifestyle and needs. The first booster must be followed…

  • How do I prepare for my annual visit?

    Annual physical exams are important to assess any changes in health, body condition, aging related issues and discuss any new problems that may have come up during the previous year.…

  • What can I do to help make the trip to the clinic easier on my cat?

    Some cats love travel and other cats do not have fun during short or long trips. Try to acclimatize your cat to a carrier by having it out in the…